Frequently Asked Questions
How long does shipping take?
Delivery times vary depending on the shipping method and destination. Air freight typically takes 2–7 days, while sea freight takes 15–45 days. We provide accurate transit time estimates at the time of quoting.
Do you offer cargo insurance?
Yes. We offer comprehensive cargo insurance for all shipments. You can choose between basic coverage (included in some services) or full all-risk insurance. We highly recommend purchasing insurance to protect your goods against loss, damage, or theft.
What types of cargo do you handle?
We handle a wide range of cargo including general goods, electronics, pharmaceuticals, perishable items, heavy machinery, project cargo, and dangerous goods (with proper documentation).
What happens if my shipment is delayed?
We work hard to maintain high on-time delivery rates (98.7%). In case of unexpected delays, we will immediately notify you and provide updated delivery information. Storage fees may apply if the delay is caused by the receiver.
Is it possible to ship dangerous or hazardous goods?
Yes, we can ship hazardous and dangerous goods, but they must comply with IATA, IMDG, and local regulations. Proper documentation, labeling, and packaging are mandatory. Contact us for a specialized quote.
Can I track my shipment?
Yes. All shipments come with real-time tracking. You will receive a tracking number via email and can monitor your cargo 24/7 through our website or client portal.
Are there any additional fees?
Additional fees may apply depending on the shipment. Common ones include customs duties, taxes, fuel surcharges, storage fees (if delivery is delayed), and special handling charges. We always provide a transparent quote showing all potential fees upfront.
Do you provide door-to-door delivery?
Yes, we offer full door-to-door service for most destinations. This includes pickup from your location and final delivery to the receiver’s address.
What documents are required for international shipping?
Required documents usually include a commercial invoice, packing list, bill of lading/airway bill, and any specific certificates (e.g., certificate of origin, fumigation certificate). Our team will guide you on exactly what is needed.
How much does shipping cost?
Shipping costs depend on weight, volume, origin, destination, and service type. Get an instant quote by filling out our form. We offer very competitive rates while maintaining premium service.